Vision Decisions
Feeling the pressure to prove they have what former President George H. W. Bush famously termed “the vision thing,” they drag their staffs through formal visioning sessions. The resulting empty exercises yield “vision statements” to which employees periodically genuflect, but they have no operative meaning. The net result is anti-inspirational.
The purpose of vision, after all, is to inspire: vision provides motivation through inspiration. As discussed in a previous post, inspiration is one key element of the “why should people get excited about this” dimension of establishing strategic direction (the other is incentives). An effective statement of vision provides an inspiring portrait of what it will look like and feel like to achieve the organization’s mission and goals. It crystallizes an emotional connection between employees and the business. Critically, a formal statement of vision is not an end in itself. It is both the product of and a symbol of a process of generating shared understanding and shared commitment among employees.
When shared visioning sessions work, the results can be powerful. My favorite example of a great statement of vision was developed at a unit of Johnson & Johnson that designs, manufactures and markets orthopedic implants, such as artificial hips and knees. The company’s statement of vision is “Restoring the Joy of Motion.” It’s an evocative encapsulation of the values the company creates for people suffering the debilitating pain of severe joint disease. It brings to mind great athletes who can return to competition and grandparents who can play with their grandchildren again. (Disclosure: Johnson & Johnson is a client.)
But there are instances, and lots of them, when formal shared visioning is better avoided. It could be that the organization is simply not an intrinsically inspiring place. Or it could be that the timing is wrong. Don't try one when a business is in the midst of a painful restructuring, or when you are planning to make major changes in your team.
Then there are the situations where you are leading a part of a larger organization that already has a vision statement. Here it rarely makes sense to create a separate vision statement for your own unit because layers of vision statements rarely add up to something that inspires. You can decide not to create a shared statement of vision and still be a good leader (this is heresy, I know). After all, when visioning is an empty exercise it fools no one.
Also there is much you can do to inspire the people who work for you without trying to formalize it in a vision statement. You do this by living the vision and values that you believe in. Think of it as creating a vision-in-action. My favorite example of this is Herb Kelleher at Southwest Airlines. So far as I can tell, Southwest has no formal vision statement. But would anyone argue that Kelleher isn’t a visionary and inspiring leader?
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Michael Watkins is Professor of General Management at
Comments
A shared vision stated either in words or in action motivates everyone in an organization to collectively work towards a common goal and have fun while doing it. It not only gives them a basis to constantly improve their skills and performance at their individual jobs and team assignments but also in a much broader sense gives them a reason to willingly show up for work on a daily basis. Without such clarity of corporate vision, a job becomes nothing more that that: just a job.
Whether the shared vision is creative or destructive in nature is also important to consider but I will leave that for another discussion.
Raj Bose
Faculty - University of Phoenix
- Posted by Raj Bose
January 9, 2008 3:42 AM
"Without such clarity of corporate vision, a job becomes nothing more that that: just a job."
I like this very much!
A good leader should always make clear what should be done and inspire his/her workers at the same time. a good vision thing can be good only when the workers are inspired to do what they thought to do .
- Posted by Lily Proctor
January 25, 2008 12:19 AM
It is rare to come across companies whose employees share the same vision or can even state it in simple words. Either the vision has normally been lost after being finalised as an impressive statement in the board room or its stated in flowery words and then sent across as a STATEMENT.
But how does it become a common vision? The drive through leadership at the top and their involvement in making it being filtered and understood and creating that BUY-IN is rare. Internal communication, or as I wrote in my article "Power of Internal Branding" is an intrinsic element but rarely addressed with the same attention.
Being a strategist I come across many vision statements stating vision and mission but rarely see it in action. Mere lip service and stating of the vision is not where it should be left at. It should be filtered and hampered and bred in till each person across the board can at least KNOW what it is about.
And then adding small wins and demonstrating how as a team the success is being met and what difference it has created. People need to link the stated vision towards mission accomplished and the path is right. That’s what will make people jump on and buy in voluntarily.
And all of it comes down to leadership: the intergrity, level of commitment, and involvement.
- Posted by Fawad M Janjua
January 26, 2008 5:54 AM
Is it fair to say that a statement of vision is the sum of a goal greater than the sum of its individual contributors (ie. members of the organization and the customers)?
- Posted by Mark @ TheLocoMono
February 23, 2008 3:20 PM
The GLOBE research project found 'providing vision' to be one of the universal (ie applicable across all cultures) aspects of effective leadership.
Effective leaders use vision to inspire hope and tap into humanities search for meaning in our lives - and lets face it, work is a large part of this for most of us.
The problem is that like strategic planning, visioning is often done as mechanistic process that produces a nice vision statement but stops there.
Real visioning is about reframing the events of the moment, every day, to motivate people to create something worthwhile. Leaders use stories and analogies to communicate the vision in ways that hit home to the audience within the context of the moment. Further, leaders create hope by highlighting aspects of the vision that are already bubbling into reality.
Kindest Regards
- Posted by Shaun Killian, Director, Australian Leadership Development Centre
February 26, 2008 5:27 PM
Dear Sir,
Shared Vision is an integral part of successful organizations, for any organizational success all the internal customers as well as the external customers must have vision and expectation respectively.
It is basically the commitments the firm’s(top management) gives to both the internal and external customers and the stakeholders.
It reminds me of British Airways it used to say in its advertisements
"Your Satisfaction Is Our Business".
Vision sets a direction in which the organization should move upward and onward.
Many a times it has been seen large business nosedives as it's the vision of the business gets blurred and in turn it becomes directionless. Vision helps to develop a culture of organizations. Culture is the set of values, which all the employees follow in order to achieve excellence.
Warm Regards,
Debashish Bramha.
- Posted by Debashish Bramha
April 2, 2008 6:32 AM
Vision decisions are of course culture dependent. In the US visions and grand statements might help persuade the employees, but in other countries, there might be a suspicion of the "vision" and slogan. I think it would be better in those cases to have quarterly competitions for employees to come up with some of the vision decisions themselves.
- Posted by Stephen Pain
April 21, 2008 6:26 AM
Visions can certainly inspire. Also people want to find meaning and fulfillment in what they do.
When people work in a culture that has been shaped by their own values and where a vision has evolved from these values rather than companies imposing values and visions, you create far greater potential for people and consequently the organisation to thrive and deliver performances far beyond expectation.
When cultures and visions are built based on the values of empoyees, my experience is, it becomes easy to motivate and inspire.
The work by Richard Barrett & Associates,
Building a values driven organisation gave me much food for thought on this topic too.
- Posted by Sharon Newey
April 29, 2008 11:13 AM