Voices » Bill Taylor » A Manifesto for Leaders: Time to Summon Your "Animal Spirits"
11:02 AM Thursday January 8, 2009
Warning: This is my first post of 2009, so please excuse the length.
You know things are dire when one of the country's most influential columnists devotes several articles (and a new book) to parallels between what's happening now and the Great Depression.
Here's Nobel laureate Paul Krugman in his latest New York Times column: "Recent economic numbers have been terrifying, not just in the United States but around the world...Banks aren't lending; business and consumers aren't spending. Lets not mince words: This looks an awful lot like the beginning of a second Great Depression."
How do we, as leaders and company builders, react to such a depressing environment? One option is to go with the downward flow: to cut back, stop taking chances, downsize our ambitions. The other option is to stare the grim economy in the eye and use it as a catalyst for innovation and change.
Economic downturns are as much about psychology as about GNP, as much about withering confidence as about shrinking employment. As individual leaders, we have no control over whether banks will lend or consumers will spend. But we do control our own mindsets and "animal spirits" -- the memorable phrase coined by an even more influential economist, John Maynard Keynes, in the depths of the Great Depression.
Here's Keynes: "A large proportion of our positive activities depend on spontaneous optimism rather than mathematical expectations, whether moral or hedonistic or economic. Most, probably, of our decisions to do something positive. . .can only be taken as the result of animal spirits -- a spontaneous urge to action rather than inaction, and not as the outcome of a weighted average of quantitative benefits multiplied by quantitative probabilities."
Translation: If all you've got is a spreadsheet filled with red ink and grim forecasts, it's easy to be paralyzed by fear. But if you've got some leadership nerve, if you can summon those "animal spirits" of which Keynes writes, then hard times can be a great time to separate yourself from the pack and build advantages for years to come.
In part this is a matter of faith -- "a spontaneous urge to action rather than inaction." But it's also a matter of record. The Great Depression was in fact a springboard to a number of enduring product and business innovations that delivered great rewards to those with the courage to unleash them.
In a recent article titled "Design Loves a Depression," Michael Cannell chronicled how the dark days of the 1930s were a golden age of design. A case in point: Designer Russel Wright, who, according to Cannell, "acted as the Depression's Martha Stewart," creating cheap and beautiful furniture that addressed a more frugal and informal consumer sensibility.
Wright's official biography describes his legacy this way: "Russel Wright revolutionized the American home and the way people lived there. His inexpensive, mass produced dinnerware, furniture, appliances, and textiles were not only visually and technically innovative, but were also the tools to achieve his concept of 'easier living,' a unique American lifestyle that was gracious yet contemporary and informal."
Cannell also highlights the legendary husband-and-wife team of Charles and Ray Eames (Ray's full name was Ray-Bernice Alexandra Kaiser Eames), who, "in the scarcity of the 1940s," produced "furniture and other products of enduring appeal from cheap materials like plastic, resin, and plywood." During an era of limited resources, the work of the Eameses, in the words of the Library of Congress, "gave shape to America's twentieth century."
Cannell's ultimate conclusion: "Design tends to thrive in hard times."
And it's not just design. A fascinating white paper by Bradley Johnson, director of data analytics with Advertising Age, makes the connection between dark times and bright opportunities in so many fields. The white paper, titled "Downtime Opportunity," isn't free (it costs $99 to download), but the insights are more than worth the price.
Johnson looked at the lowest point of the Great Depression (August 1929-March 1933), the Great Stagflation of 1973-1975, and the Carter/Reagan recession of 1980-1982. What's remarkable about these three periods of economic trauma, he reminds us, is that the problems they posed inspired creative responses that reshaped markets for decades to come.
One representative example from the Depression: General Motors had to figure out how to maintain its upscale Buick brand in a sinking economy. The solution? Persuade consumers to buy a used Buick rather than a cheaper new car--a way to keep struggling dealers afloat and hold back the progress of rival brands. It was an unheard-of idea at the time--and it reshaped the automobile business and dealer economics to this day.
Johnson also reminds us that it was the upheaval in the airline business during the early 1980s--a frightening combination of severe recession and industry deregulation -- that inspired American Airlines to introduce the exotic concept of the "frequent-flyer" program in May 1981. Sure, it was a creative short-term move to promote brand loyalty. But it forever changed the logic of competition in the airline business.
There are so many other examples of the power of "animal spirits" in a dispirited economy. Henry Luce launched the lavish and super-expensive ($10 per year!) Fortune magazine in February 1930, just months after the Great Crash. It was a counter-intuitive move that became an immediate success -- and went on to become a publishing icon. Luce's successors at Time Inc. launched the frivolous People magazine in March 1974, into the teeth of the worst media recession since the Depression. It too was a hit -- and remains the leading magazine in America measured by ad pages and revenues.
Or consider this reminder from Johnson: "A deep recession can be a perfectly good time to launch an innovative company, putting the startup in a position to move when the economy recovers. Frederick Smith launched Federal Express in 1973 even as jet fuel prices were rocketing. Re/Max, now a major force in residential real estate, began in 1973, just as the housing market was entering a severe downturn...Bill Gates and Paul Allen started Microsoft Corp. in [the recession of] 1975."
So here's my message for 2009: Don't let risky times dull your appetite for taking risk. More then ever, companies and their leaders have to offer a positive alternative to a demoralizing status quo. So why wouldn't you move now to shake up your market and transform your company, especially when rivals are too timid to respond? All it takes is a good idea -- and some animal spirits.
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William C. Taylor is an agenda-setting writer, speaker, and entrepreneur. His new project, Practically Radical, chronicles the radical shifts transforming business and the practical steps that will determine who wins. His most recent book,Mavericks at Work, has been a New York Times, Wall Street Journal, and BusinessWeek bestseller. As cofounder of Fast Company, he launched a magazine that earned a passionate following around the world. He is an adjunct lecturer at Babson College and a former associate editor of Harvard Business Review.
To learn more about Practically Radical, download a preview here.
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Comments
Hey Bill - great post. Brings me back to BIF-3 and Irving Wladawsky-Berger's phenomenal conversation with Walt Mossberg.
I know you'll remember that Irving was questioned whether any company can truly reinvent itself without having a near-death experience. Irving said no.
"Must a successful organizational re-invention be preceded by the kind of cataclysmic events that open up the mind to new experiences - essentially cleaning the brain from its previous inflexible views of life? The ancient Greeks certainly thought so, as reflected in their tragedies," he later wrote on his blog.
Irving felt that IBM's near-death experience was an essential part of their successful transformation.
So many companies are on the edge of the abyss right now. You're so right that psychology will be the driving force for who makes it out the other end and who fades away.
Recently, I've become a big fan of Joe Stiglitz's point-of-view with this notable quote from a recent NYT article:
"Bailouts…are aimed at correcting the mistakes of the past, so they are backward-looking. We would be much better off spending our money forward-looking. If we spend $700 billion on new technology and innovation, we’d have a stronger, new, real economy. Up to now, the discussion has focused on the sectors that have been mismanaged rather than the sectors that are creating our future."
I think this strategy (along with a healthy dose of experimentation) will ultimately lead to the much-needed systems level innovations required to pull us out of the mess we're in.
Cheers - Chris
- Posted by Christine Flanagan
January 9, 2009 10:48 AM
@ Cannell's ultimate conclusion: "Design tends to thrive in hard times." ... there is an author who doesn't agree: Murray Moss: Design Hates a Depression
- Posted by Marko Savic
January 9, 2009 12:40 PM
here is the corect link for: Murray Moss: Design Hates a Depression
- Posted by Marko Savic
January 9, 2009 12:42 PM
Wow, Bill, your smarts and way of speaking your mind truly amaze me. Your blogs are entertaining yet educational, and I truly find them an engaging thing to read. Have you ever considered writing an article on the wonders of popular designers?
- Posted by Paige
January 25, 2009 8:58 PM
Hi Bill,
Congratulations, despite your opening comment your post is succinctly to the point and I totally agree with your thinking.
The phenomena of success out of adversity owes as much to inspiring leadership as it does to great ideas. You reminded me of an excellent book by Max DePree of Herman Miller Inc.(Leadersip is an Art) in which he said: "...Leaders owe a covenant to the corporation or institution, which is, after all, a group of people."
Thinking about the ruthlessness of some of the business decisions we are seeing right now regarding dumping of 1,000's of their good people (from BMW to long established high street retailers, such as Woolworths in the UK, no one seems immune) we could all do well to remember that trust ultimately builds value from our people and our customers.
DePree went on to say, "Leaders owe the organisation a new reference point for what caring, purposeful, committed people can be in the institutional setting. Notice I did not say what people can do - what we can do is merely a consequence of what we can be. Corporations, like the people who compose them, are always in a state of becoming. Covenants bind people together and enable them to meet their corporate needs by meeting the needs of one another."
Our animal instinct is to survive and we certainly will, my question is 'Who will be remembered, and for what, when we come out the other side of this dip in global business fortunes - or this huge arena of opportunities - depending upon how you look at it". Risk taking is a way of life for some of us, but remember to take your people with you!
Regards, Martin McDonald
- Posted by Martin McDonald
February 24, 2009 8:31 AM