Voices » John Sviokla » Microsoft Outlook: A Social Network Just Waiting to Happen?
10:26 AM Tuesday September 23, 2008
Microsoft's Outlook may be the world's Rolodex, but they have not figured out how to link up all the latent connections that sit inside our Outlook address books. Put another way, they have the ends of the network, but don't know how to tie them together!
In your email is a latent network of most of the people you know, and how often you talk with them. The Outlook add on - not made by Microsoft - called Xobni (pronounced ZOBNEE, and named for Inbox spelled backwards) looks through all the mail on your machine and figures out who knows whom by who is copied on which emails. In other words, your emails naturally contain your social network. It would be easy for Microsoft to simply ask your permission to contact the people in your email list, and Outlook contact database, and ask them if they were willing to join your Microsoft social network.
Microsoft could either build Xobni-like functionality, or simply buy the firm and they would sprint to the head of the social networking wars.
Who cares? Well, look at the history of the internet. First we had the browser wars - Netscape versus Internet Explorer - which Microsoft won by a combination of brilliant strategy and brutal tactics. Then came the search wars. Remember Alta Vista, Lycos, Excite? Today they linger on, marginalized by Google who decimated everyone except the struggling Yahoo! and quirky Ask.com. Search engine marketing is now integral to every company's communications plan. Firms dispatch staff to buy search words and study the Google search algorithm in that hope that their link comes back on the first page -what is ironically termed "above the fold," quaintly reminiscent of the newspapers that Google eviscerates so efficiently.
While Google and Microsoft are busy trying to mine your behavior to serve up ads and figure out who you are, LinkedIn's 27 million (and growing) users disgorge reams of personal information, including where they worked, where they now work, who they are, who they know, what their interests are, whether or not they are in the market for a job. Jigsaw and Spoke compete with to be the resource for business contacts, while on the social side, Facebook has already marginalized Friendster (now, literally, a case study) and is currently dueling with MySpace.
We are only at the beginning of the social network wars. Eventually, every company will have to work with the winning social network firm or firms, just as almost all companies work with Yahoo! and Google.The social network firms have superior access to talent, polling, research, and create a platform for the most targeted advertising on the net with messages aimed at the exact the demographic, title, and industry the advertiser wants to reach.
So, are you using the power of these social networks, or is your company stuck in the pre-network world of Microsoft?
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John Sviokla is vice chairman of Diamond Management & Technology Consultants, Inc. (NASDAQ: DTPI). Prior to joining Diamond, Dr. Sviokla researched and taught at the Harvard Business School for twelve years in Marketing, MIS, and Decision Sciences. His extensive writings have appeared in books and journals including the Harvard Business Review, Sloan Management Review, Fast Company, and the Wall Street Journal. He is a frequent speaker at executive forums worldwide and earned his BA from Harvard College, and his MBA and DBA with a major in management information systems from Harvard University. He can be found at www.sviokla.com
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Comments
My answers are (1) No, Outlook is not a social network -- any more than was a phone directory. And (2) Yes my company and I both use networks and related tools. I doubt a network 'war' will emerge since users and applications are various, splintered, overlapping -- social, professional, local/global, college (temporary) and interest-specific (Chowhound for foodies, Thinkpads.com for users).
Zoominfo has another take: Zipi is a free Outlook plugin that gives users access to 20 million professionals in a database gleaned from publicly available Web data. People can pay for access or "share" their contacts to extend their reach/network.
Unlike a social network, business people need to go BEYOND the people they already know, for sales/marketing/recruiting/research.
- Posted by David Wallace
September 24, 2008 12:17 PM
Interesting post. Xobni is a great example of organizing/mining information that you already have, and creating value from it. It exposes the de facto communication network in your email, whereas with LinkedIn or facebook, the network has to be built via invitation.
There are pros and cons to both approaches, and I don't think the answer to your question is either/or. I depend on Outlook and LinkedIn. Recently I've started to use both Xobni and the LinkedIn Outlook add-in. Both excellent and recommended, in spite of some bugs in the latter. (I've been assured LinkedIn is actively working on these; they have fixed some already.) I understand Xobni intends to create versions that work in other email clients, too. More interesting to me than Microsoft buying Xobni is the idea of LinkedIn buying Xobni. Xobni already integrates some LinkedIn info.
Thanks to David for pointing out ZoomInfo, which is also an interesting player in this space.
- Posted by Jeff Stoltzfus
September 24, 2008 1:03 PM
There is great merit in your suggestion of social networking within an email environment. Email is the Post Office that everyone visits each day so it makes sense to add features that enable meaningful networking.
I've been in Linkedin for quite some time but never had the motivation to figure out how it works. I consider myself very competent in managing email (including Outlook) so adding features that promoted social networking within this environment would make sense.
- Posted by John Townsend
September 24, 2008 4:13 PM
There are enough social networks without Outlook jumping into the game.
Outlook is a clunky application with average performance at best. It enough issues trying to integrate the Business Contact Manager. Anything further would bring it to a stand still.
I am more interested in apps that streamline comms based on relevance, rather than try to out-guess who I want connected with whom.
- Posted by Gail La Grouw
September 29, 2008 10:46 PM
Social networking is a cultural issue at the core, with Information Technology as one of many means. Software cannot over-ride manners. This is why marketing efforts on the telephone have generally come to grief. The average list of contact emails is a mix of professional acquaintances for specific domains, and some purely personal ones. A person may welcome an invitation from a physician to join a group on a relevant health issue, but may feel violated if the good doctor uses his or her mail system to promote extraneous interests. Friends may be entirely put-off by veiled attempts to make money out of bar-buddies. Web 2.0 should follow face-to-face customer engagement if it is to work. It is also possible, though it takes time, to build an audience through helpful information in a search engine optimized format. Spam is tempting but not productive.
- Posted by Dr. Satyabroto Banerji
September 30, 2008 9:24 AM
Thanks John. I've really noticed Outlook is changing. I just use it for email. I downloaded a plugin actually today called Outlook Track it. Found it on http://www.outlooktrackit.com. And it gave me a toolbar where you can set reminders to follow up to emails.
- Posted by CJW
February 27, 2009 1:26 AM