Voices » David Silverman » How "Niche" Does a Startup Have to Be?
1:13 PM Thursday October 23, 2008
In a few days, I've got a meeting with a venture capitalist, and in preparation, the developer has been pushing hard to get the customer-facing pages of our beta site up. As part of that, we've come up with a simple graphic that represents the business model. As with all simple graphics, we burned through a lot of complicated ones first until we got to this:
Looking at it sets the little hairs on my arms on end with excitement and worry.
On the positive side, it represents exactly what we've been talking about. A jamseed, which is the "something" that the band offers to do, might be a personalized song for a fan, a birthday greeting for a fan's friend sung by the band, or a custom voicemail greeting for a fan.
On the negative side, like all entrepreneurs, I wish that it didn't also imply that we don't offer to sell non-custom things like songs, t-shirts, and so on. And it also leaves out non-digital things that we do want to offer like booking live shows or a band offering to let a fan "jam" with them on stage.
It also doesn't cover a potentially enormous market of bands that want the proceeds to go to charity and not themselves. (This makes more sense for attracting an established musician who doesn't need, or doesn't appear to need, the money--much the same way that celebrities play for charities when they go on Jeopardy or Are You Smarter Than A 5th Grader.)
Then I think back on the many entrepreneurs who offer to sell products that can do everything. For fear of losing even one sale, they promise they can both polish your floors and top your sundae.
But that's not what buyers want. Buyers want niche sellers. Witness that to clean my own floors I would rather buy something that works "only on wood floors (and not wood furniture)" than a "cleans everything" product.
As I talk to the other people involved with Jamseed I've begun saying, "Maybe we haven't taken idea of focused offering far enough. Maybe we should have called the site "bandwashcar.com" and only made connections between fans that want bands to wash their cars." I'm sure that, if nothing else, such a site would have been easier to promote.
So, by going down the personalized/customized road do we have it all wrong--or maybe, just maybe, have we hit on the kind of unique idea that led to viral explosion of eBay, Facebook and Craigslist?
Hopefully I'll get a partial answer this week at the CMJ festival in New York City. I'm going send--if they don't have to study for midterms --my student salespeople out to recruit some bands for the launch of the site..
What do you think? Is it better for a startup company to be a generalist or a specialist? Have we specialized too much or not enough? What about the company you work for, what lessons have you learned from them? And, of course, can I interest you in hiring a band to sing you Happy Birthday? Or perhaps wash down your Chevy?
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David Silverman is the author of Typo: The Last American Typesetter or How I Made and Lost 4 Million Dollars (Soft Skull Press, 2007). He has worked at brand-new start-ups, Fortune 500 companies, and a few places in between. A business writing teacher, he grapples with the way we use words at work—to make it easier for the rest of us. If you have questions about how to manage a problem at work related to communication, please contact David at dsilverman [at] harvardbusiness [dot] org.
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Comments
You are meeting with a VC. I assume that he knows something about you or he wouldn't have given you an appointment. You'll get about 30 seconds of bandwidth to make your pitch before he starts (a) asking a lot of really interesting questions, or (b) thanking you for your time and running for the nearest exit. Your illustration, your focus, is great. What you have to be ready to answer is why you are the one(s) who can make this idea make money. Good luck!!
- Posted by Ken Sethney
October 23, 2008 10:47 PM
David -
email me if you are interested in talking with someone who has started and failed at what you are attempting to do... would love to help you not make the mistakes I did (unless you want the bruises)
Cheers
- Cannon
cannon.fletcher@gmail.com
- Posted by Cannon
October 29, 2008 11:49 AM
Good post David.
I think your graphic works well when you discuss what "niche" means to your company - exactly as you did in this post. Obviously, it's hard for entrepreneurs to focus on "niche" when they see companies like Google, Craigslist or Facebook surrounding the masses. However, lest we forget that these three businesses always had short, mid and long term goals where the niche was crystal clear: Google (search), Craigslist (hyper-local classifieds for the Bay Area) and Facebook (an intimate network for Harvard Students).
Outperform by underperforming and realize small scale works to your advantage.
- Posted by David Ambrose
October 29, 2008 2:30 PM
I am glad to see that industry is stepping towards personalization. For a long time I have been thinking that music industry should experiment with subscription services where fans get an early release of an album (or song), get stage tours, get to meet the band members, get free concert tickets when the band is in town, etc. I think fans are willing to pay premium when they get specialized benefits.
Industry should realize that they are not just selling music... they are selling an experience.
- Posted by Sunil R
November 4, 2008 12:23 PM
David:
As your partner is JamSeed, I have become keenly focused on creating the "Jamseeds" that will bring bands and fans closer.
We have many ideas for "seeds," but, as we listen and exchange ideas with our communities of friends and colleagues, we have yet to clearly define the unique goods and/or services that artists can readily replicate and fans will happily purchase.
In essence, our business will succeed or fail based on our ability to define the unique "commercial intersection" between artists and their fans.
As part of our approach to defining the "commercial intersection," we are planning on using social research tools to extract and analyze the best ideas and insights from the members of our communities. In essence, we will be innovating by applying the principals espoused in the "Wisdom of Crowds" by James Surowiecki - in effect, large groups of people are smarter than the few.
As we plan the project, I will continue to join the discussion to describe our "crowdsourcing" tools and how we collect and analyze the data.
The process of innovation has many flavors; let's see what JamSeeds we can create.
- Posted by Jack Hughes
November 5, 2008 12:09 PM
Mmmmm. I don't think the JamSeed model makes sense. I'm a music artist and I'm actually going the other way. I'm pricing my CD at $30 or above. And I'm trying not to sell MP3s. If you really like my music, buy a CD. Afterall, people never question why different books have different prices and are willing pay different prices for them (or other items).
- Posted by DFMICHAEL
December 30, 2008 12:36 PM
If somebody is particularly fond of a certain artist or group, maybe you could become known as a go-between? The prospective customer could contact Jamseed and ask how much it would cost to have a private performance, or song written, etc. by a certain artist of *their* choosing in addition to bands you've already signed.
- Posted by Chris Balcom
December 31, 2008 2:35 PM