Voices » John Kotter
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As you climb the corporate ladder, your workdays and schedules become much more structured. You find it harder to access the channels you previously used to build relationships and gather information vital for decision making--such as hallway chats and impromptu meetings.
To battle this tendency, develop flexible agendas--ones that leave room for capitalizing on unanticipated opportunities that emerge in day-to-day events. And build broad networks comprising everyone on whom you depend (up, down, and laterally). With your agenda clearly in mind and network relationships solidly established, you can get more out of a spontaneous, ten-minute hallway conversation than from an hour-long arranged meeting.
Today's Management Tip was adapted from the Harvard Business Review article "What Effective General Managers Really Do" by John P. Kotter
Complacent organizations are content with the status quo--they pay insufficient attention to new opportunities, are inwardly focused, and do whatever has been the norm in the past. But in a fast-changing world, contentment with the status quo can spell disaster. Use this tool to assess whether your organization is in the grip of complacency.
Adapted from "A Sense of Urgency"Learn how companies must change course to stay competitive.
Understand why forging ties with your boss will make both of you more effective.
Learn the importance of balance between leadership and management.
Find out why effective GMs rely on agenda-setting and network-building to achieve their goals.

John P. Kotter, Konosuke Matsushita Professor of Leadership, Emeritus, at Harvard Business School, is widely regarded as the world's foremost authority on leadership and change. His is the premier voice on how the best organizations actually "do" change.
He has published 16 books, 12 of which have been business best-sellers and 6 of which have won awards or honors. With millions of copies sold, his books have been translated into more than ninety languages. He is also the author of several seminal articles in the Harvard Business Review.
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