Voices » Marshall Goldsmith » Learning to Act Like a Leader
4:51 PM Sunday June 22, 2008
This Week's Question for Ask the Coach:
In many ways leaders need to learn how to act. What can leaders learn from actors?
My friend Cindy Ventrice is doing some fascinating work in using improv techniques to help leaders do a better job in providing recognition to their employees. I love how her work directly connects to what I teach so I've asked her to answer this question:
The acting technique that I found has the most potential for leadership development is improvisational theater. I have used improv to help leaders learn to:
• Listen more respectfully
• Pick up on subtle cues
• Demonstrate trust
• Value opinions
The power of improv comes from the instant feedback that the games provide. You can quickly see what habits you need to break, have the opportunity to practice new skills while receiving continuous reinforcement, and have fun at the same time.
To demonstrate how improv builds leadership skills let's look at a few principles of improv:
Say "Yes, And"
Leaders often need help breaking the "no, but" habit. A basic principle of improv is to accept all offers. There are a number of improv games that teach this principle and in the process demonstrate that people are more energized and engaged by leaders that say "Yes, and."
Make Each Other Look Good
Great improvisers can bring an audience member on stage and have that person leave the stage feeling like a brilliant improviser. That is the "make each other look good" principle in action. Improv is a true collaborative activity. Success isn't measured by how brilliant you look, but how well you support the efforts of others. You don't have to worry about your success: the rest of the group is doing that for you!
Take A Back Seat
Many beginning improvisers try to control the scene. They are referred to as "drivers." They are adding too much value and not leaving enough room for others. They aren't trusting that others can make them look good. Great improv, like great leadership, requires the willingness to take a back seat and let others drive.
These are just a few examples of the improv/recognition connection. The lessons that improv teaches introduce and reinforce many of the behaviors that make great leaders.
Cindy Ventrice is the author of Make Their Day! Employee Recognition That Works. You can visit her website at www.maketheirday.com.
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Last week Marshall Goldsmith interviewed me for his Harvard Business blog on using improv techniques to teach leadership.
His article lists a few of the key correlations. Check it out!
As a technique to to build awareness and promote real behavior chan... More
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Marshall Goldsmith is a world authority in helping successful leaders achieve positive, lasting change in behavior. Dr. Goldmith's 24 books include What Got You Here Won't Get You There, an NYT best seller, WSJ #1 business book and Harold Longman Award winner for Business Book of the Year. He has been recognized as one of the world's leading executive educators and coaches in BusinessWeek, the Economist, Forbes and The Times of London. His articles and videos are available online at MarshallGoldsmithLibrary.com and he can be reached at Marshall@MarshallGoldsmith.com His latest book is Succession: Are You Ready?:
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Succession: Are You Ready?
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Comments
Dr. Goldsmith,
This is a great piece. I have long believed that leaders can learn great things from just about any direction. In fact, I wrote about this very topic in a blog entry of my own located here:
http://ninasimosko.com/blog/2008/04/23/i%E2%80%99ve-learned-enough%E2%80%A6ha/
Furthermore, I have been writing a series of "What Leaders Can Learn from _______" blog entries wherein I highlight leadership lessons that can be observed and learned from very visible people such as Angelina Jolie, Britney Spears, Oprah Winfrey, Madonna, Marion Jones and others. I for one strongly believe in learning from others' mistakes and successes. These entries can be viewed at my blog located at www.ninasimosko.com.
I surely welcome your thoughts on anything I have written about and look forward to additional learnings from your writings. Thanks!!
- Posted by Nina Simosko
June 23, 2008 12:03 PM
Hi Dr Goldsmith,
I've read Nina Simosko's blog and I think she is onto something.
http://ninasimosko.com/blog/2008/04/23/i%e2%80%99ve-learned-enough%e2%80%a6ha/#comment-254
I'd advise anyone looking to understand leadership to visit Nina.
Lum
- Posted by Lum Fong
June 23, 2008 2:35 PM
H Dr. Goldsmith,
I am an HR professional. I have conducted numerous sessions on employee relations, leadership development, and employee engagement.
I like the "creative" approach that you have developed.
One of the hardest aspects in leading, as well as with managing, is acknowledging personal vulnerabilities. The vulnerabilities of the manager, as well as the employee. This approach, if accepted and if people are willing to let their guards down, will allow managers and leaders to get out of their personal comfort zone and connect, as needed, with their employees; a component that is so missing in todays' workplace.
- Posted by Celestine Allen - Vision Qwest Solutions
June 23, 2008 9:23 PM
Leaders not only walk the talk but they also talk the talk. Of all the leaders I have read about, I can easily say that it's there exceptional judgment power, people driving skills & hunger for continuous learning which makes them leaders. I haven’t had the opportunity to go through Nina's blog but will make sure to do so.
- Prashant
- Posted by Prashant
June 24, 2008 8:08 AM
Hi Marshall,
I am often guilty of trying to be a "driver" or controlling the scene.
I always want other people whom I am associated and connected with to know that I have the ability to help out and get things done whenever necessary.
For me, the most readily available example of this behavior in my life is seen in "driving a car". If a group of us are going somewhere, I always offer to drive - I want to shoulder the responsibility or the stress associated with driving, especially in busy and congested areas. I feel like the decisions I am going to make behind the wheel will be crisp ones.
I have now been driving for 10 years without an accident. I think this reality is comprised of both skill and luck. Sometimes I do not wear my seatbelt. When I do not, family and friends will say "Why aren't you wearing your seatbelt? It's dangerous not to" Often, I reply "Because I am almost always paying attention to more than what I am doing, I pay attention to what all of the cars around our car are doing".
In other words, I am not driving along a highway with tunnel vision. All the people or players on that highway are a part of the day's challenge. And on any given day, one of the players may not be functioning at their usual level. They may be swerving or meandering a little more than usual on the road. On any given day, I may elicit the same type of driving behavior - not operating at optimal performance.
How do we know, in any area of life, when it is time to lead and when it is time to follow? In a particular circumstance, how do we know if individual A or individual B is more equipped or better suited for the task at hand?
As I gain a little more experience (learning from my own mistakes and learning from the mistakes of others), I am really realizing how important it is to say "I don't know" when I really don't know, and admitting a weakness or vulnerability when I really do have a weakness or vulnerability.
I know that I am strong and need to be strong. And I am now beginning to realize that I do not "always" have to be strong or the strongest. I think such a responsibility needs to be shared and shifted. When the slack needs to be picked up, it can be picked up.
Matthew
- Posted by Matthew R. Polkinghorne
June 26, 2008 3:09 PM
Nina - Thank you for this resource! As I write related posts, I would love to hear more of 'what I learned from...'.
Lum - Thank you for this reference!
Celestine - I completely agree! I just finished a weekend session with 11 highly-respected executives. One of the best CEOs that I have ever met talked about the huge positive impact his 'displaying vulnerability' has made - for both him and his staff members.
Prashant - While some leaders 'say' a lot, but don't 'do' it, other leaders need to improve the 'say' to match their outstanding 'do'!
Matthew - Thank you for these wonderful personal insights! 'Wearing a seatbelt' is a great metaphor for a lot of what happens in life. Even though you may be a wonderful driver - one crazy drunk can still plough into your car.
- Posted by Marshall Goldsmith
June 30, 2008 4:52 PM
Great article. I was especially thrilled to see the section on "Say Yes, and".
Early in my career as a young manager, I was told by a mentor that good managers say Yes in a roughly two to one ratio over No and that was a good barometer of if your "leading" or "directing".
The logic was that Leaders could say yes to most request and simply guide by putting a little structure around the issue. A directive manager tended to make people feel constrained and as such questions to them tended to be more immediate and focused instead of the open ended ones that lead to progress.
Thank you for the connection to Improv, that is something I had not yet come across in any of my readings.
- Posted by Lane Cavalier
July 9, 2008 9:54 AM
Lane - Thank you for this thoughtful reflection!
- Posted by Marshall Goldsmith
July 18, 2008 10:02 PM
Say, "YES!" to improv! Like your friend Cindy, I have also been conducting improv classes for leaders.
http://juliaheatherwick.blogspot.com/2008/01/influence-through-improv.html
I have straddled the corporate world and the art world thinking never the twain shall meet...well, I was wrong!
Great article!
- Posted by Julia Heatherwick
July 24, 2008 6:44 PM
Julia - Thank you for this encouragement and reference!
- Posted by Marshall Goldsmith
August 10, 2008 9:55 AM
As an actor myself, I could tell you straight off the bat that there are many valuable skills that one learns from performing that are very useful in leading a group. But besides mastering entertaining inflection and vocal tone and being comfortable speaking in large groups, the improv principles outlined above are certainly worthwhile. Positively accepting all offers is a great way to get people involved in the same way that transformational leadership utilizes charisma to engage others and increase the morality of themselves and their followers instead of simply developing their personal competencies. By making others look good and supporting them instead of seeking out personal praise, one is more likely to motivate others.
To connect to people one cannot control or, in the acting world, direct. To be truthful in an acting scene, you have to work with your scene partner, not direct them or try to steal the show. The best actors use their talent to bring out the best in their co-stars so they work together as a team, just as charismatic leaders transform followers’ self-concepts through treating them as equals.
- Posted by Emily Degerberg
April 16, 2009 1:09 AM