Tom Davenport The Next Big Thing RSS Feed

Can Millennials Really Change the Workplace?

10:50 AM Monday December 15, 2008

Tags:Generational issues

I wrote a post a few weeks back about whether the current economic climate might lead to a somewhat reduced focus on twittering and friending a la Web 2.0. I thought my comments were fairly mild, but apparently not in the view of many commenters. I haven't been accused so vehemently of not understanding the younger generation since I insisted that my teenaged sons go on vacation with the family.

Now I am fairly secure in my membership in Generation Jones--I still have lots of pleated pants, for example--and I find the accusations that "I just don't get it" amusing. But the comments did make me think about the fate of the millennials as they move into the workforce. Will they bend to the whims of the workplace, or will the workplace bend to suit them?

Of course, we don't know for sure which sort of bending will eventually win out. But there are some fun clues from two different settings. One is the award-winning AMC hit series "Mad Men," in which the work and lives of 1960's advertisers are fictionalized. I'm watching the second season now on my DVR; the first season is available on DVD. The ad agency chronicled in the series, Sterling Cooper, has decided that it needs to "think young," and has hired some youthful employees to represent their generation to clients. One of them, Smitty, has lines like, "Our generation doesn't want to be told what to do or how to act. We just want to BE," and "Stop telling my generation what to do, man. We want to find things for ourselves, dig? We want to feel." His actual achievements are somewhat less radical; he comes up with a new ditty to sell coffee, for example. Of course, we don't know whether Smitty eventually sells out, but the fact that he works in an advertising agency suggests that the chances of his revolutionizing the workplace are slim.

Wall Street Journal columnist Ron Alsop's recent article in the WSJ , "The Trophy Kids Go to Work," includes quotes from millennials that are reminiscent of Smitty's. The article, derived from Alsop's new book, describes some of the work-related attitudes of the generation that got trophies for just showing up at soccer.

Now I dislike these generational generalizations, but Alsop has come up with some interesting observations. I loved this quote, for example, from Olivia, a teenage blogger: "They are finding that they have to adjust work around our lives instead of us adjusting our lives around work...What other option do they have? We are hard working and utilize tools to get the job done. But we don't want to work more than 40 hours a week, and we want to wear clothes that are comfortable. We want to be able to spice up the dull workday by listening to our iPods. If corporate America doesn't like that, too bad."

It's easy to lampoon remarks like these, and I doubt that Olivia will be completely successful in her battle with corporate America. I see a lot of organizations that have banned Facebook and Twitter access at work, for example, and they still seem to be able to recruit young workers. The CIA even bans mobile phones in the workplace (supposedly for security reasons), yet young college graduates are flocking to the place.

But I hope Olivia and her generation are at least somewhat successful in bringing about a better working environment. The workday is dull, most people do work too many hours, and suits and ties really aren't very comfortable.

The 60's generation largely restricted its social change to nights and weekends. I hope the millennials change the workday from 9 to 5.

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The millennial organisation from Enlightened tradition:
I can’t remember how I found it, but there is a snappy presentation by Sacha Chua on Slideshare entitled “The Gen Y Guide to Web 2.0 at Work.” I think it is misnamed — it is actually a valuable guide to Web 2.0 for people of any... More

Tracked on December 17, 2008 18:39

Comments

On one hand,why do they have to change? Why cant corporate america embrace them they way they are and learn from them?

On the other hand, to meet all their own demands, they will have to work for themselves!


Dr. Wright
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- Posted by Dr Wright  
December 15, 2008 11:50 PM

According what I can see you're obviously right.

My recent talks with business school professors or what I can see in my client's organization tend to prove that whether they quickly forget their revendications once they pass the company's doors whether they are not able to translate their culture in the workplace. Maybe both.

Perhaps it may be partly due to french hierarchical culture but I think their impact on the organization is overestimated, at least in these early times.

I'd rather say that, even it will take a long time as it took averytime a new generation entered the workplace, companies will change with them. But not for them.

- Posted by Bertrand Duperrin 
December 16, 2008 11:44 AM

I just finished doing two interviews with GenY leaders who do a pretty good job of articulating the shift underway and their part in it. You can hear them on http://www.management-issues.com/2008/11/19/podcast/seeing-the-world-through-the-eyes-of-gen-y.asp The assumption that it is about bending wills to ways is a bit narrow in approach. Using a wider lens is a more useful vista to see that the Gen Y's overall, are engaged by passion and purpose. They don't see their life like a runway with death at the end but do see the global implications of doing nothing. A lot of business has carried on doing what has always been done and hoping something else will happen. It won't. It's time to embrace the changes because there is one thing that unites us all.

- Posted by Dawna Jones 
December 17, 2008 2:58 PM

I'm one of those commenters from your previous post and here I am back again hopefully bringing good food for thought. I don't think Gen Y will conform. I think they will be great trendsetters. Have you heard that the post Gen Y generation has been coined "Generation C"? The "C" is for Communication in that they will demand to receive and deliver information from/to all directions. They will not be loyal to companies that do not offer them opportunities to feel a part of a greater, more connected community and this will be accomplished through social media tools. They will need to be a part of a combined Tribe. This need will be pervasive in recruiting, employee retention, motivation systems, etc. Seth Godin's new book TRIBES does a great job explaining how this will be accomplished. Additionally, Stephen Covey, discusses this trend and societal desire in THE EIGHTH HABIT. There are signs everywhere that not only Generation C and Y will want these things but that Generation X and even young Baby Boomers are yearning for same already. The difference is that the younger generation is BRAVE enough to ask for what they want. They will be trendsetters and they will be key in resetting and leveling the global economy. Call me crazy but the writing is all over the walls...and it's not graffiti.

- Posted by Angie A. Swartz 
December 17, 2008 5:15 PM

Every generation changes the world, why would you think ours won't change it as well? This will be the norm:

http://blog.guykawasaki.com/2008/12/inside-scoop-on.html

- Posted by Matt 
December 21, 2008 7:17 PM

This issue is the great cultural divide in the corporate world right now and I'm coming out fighting on the side of Millennials. Companies that are future-bound will encourage connection and the amazing synergy that networking — in all its forms — provides. Those who are destined for the rubbish heap will feel threatened and react as if communication with the greater world were a threat to productivity. In the process they are also cutting themselves off from the vast creativity and vitality of our times. It is through networking that companies will discover new, more effective ways of working, expand their markets, form powerful partnership and generate fresh possibilities. New, more responsive, more communicative companies are the small clever mammals in a world of towering behemoth dinosaurs that really don't get it. This isn't just about "social networking." It is a more profound, deeper kind of transformation. We are evolving. We’re joining forces to work on the "future". This is what evolution looks like.

- Posted by Monica Rix Paxson 
December 22, 2008 7:04 PM

Tom:

Your comments seem to assume that the millenials will encounter the same basic world of work in organizations that has been out there for lo, these many years. What if that world is imploding? If that's the case, it seems to me that the task confronting the millenials (and the rest of us) is salvaging what's left of that old world and building some kind of new one. That kind of task ought to lead to some interesting transactions among the various stakeholders.

- Posted by Fred Nickols 
December 28, 2008 9:32 AM

Tom:

Your comments seem to assume that the millenials will encounter the same basic world of work in organizations that has been out there for lo, these many years. What if that world is imploding? If that's the case, it seems to me that the task confronting the millenials (and the rest of us) is salvaging what's left of that old world and building some kind of new one. That kind of task ought to lead to some interesting transactions among the various stakeholders.

- Posted by Fred Nickols 
December 28, 2008 9:34 AM

Tom:

Your comments seem to assume that the millenials will encounter the same basic world of work in organizations that has been out there for lo, these many years. What if that world is imploding? If that's the case, it seems to me that the task confronting the millenials (and the rest of us) is salvaging what's left of that old world and building some kind of new one. That kind of task ought to lead to some interesting exchanges among the various stakeholders.

- Posted by Fred Nickols 
December 28, 2008 9:36 AM

I think Millenials can change the workplace if given the opportunity.

The younger generation does not believe in or know long term loyalty to a company or business as our parents once did.

What they do know is a sense of belonging and participation. They don't mind being told what to do as long as they feel included in the process. They want to make a difference.

- Posted by Experiential Marketer 
December 30, 2008 9:32 PM

Great post, Tom. I'm not a millennial, Gen Y, or net gener as Tapscott calls this generation, but I do believe they will positively change the workplace. The boomers, your generation and mine, certainly changed things - shook things up. Before our generation, women rarely held postions of real leadership or authority in a corporation. In America, African Americans and many other races couldn't work alongside whites for the same wages.

The changes we have wrought have been so gradual that we are hardly aware of them anymore. Let's try to be open-minded about the thrilling changes that the boomer children will bring about.

It is scary, but it is exciting too.

Waynette Tubbs

- Posted by Waynette Tubbs 
January 2, 2009 11:04 AM

Is this purely a question of Millennials changing the workplace because of their values or is it also a part of corporations recognizing the need for decisions/input from the bottom-up as well as the top-down?

I'm a 40-something who recently graduated with an MBA. As a Graphic Designer by profession, I value creativity and innovation and appreciate companies that know how to encourage this while keeping an eye on the bottom line. During my MBA, I learned that old corporate structures are not effective (profitable) if they choose rigid business models with all the key decisions at the executive level. Likewise if corporations choose to push most key decisions down to a local level they lose out on coordination and tend to have high levels of waste. So since any first year Business student can tell you, the purpose of any company is to make a profit, why not let employees dress comfortably and listen to iPods as long as productivity and innovation increase along with these social changes?

- Posted by Heidi 
February 4, 2009 12:00 PM

Gen Y's are well suited for changing business world that is becoming more digital. They are used to adapting quickly and embracing new technologies. The traditional corporate culture may have been important for the last 50 years, but many social norms of the traditional employee are becoming less relevant for success in the future.

- Posted by Charles 
February 28, 2009 5:24 AM

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Tom Davenport

Tom Davenport holds the President’s Chair in Information Technology and Management at Babson College, where he also leads the Process Management and Working Knowledge Research Centers. His books and articles on business process reengineering, knowledge management, attention management, knowledge worker productivity, and analytical competition helped to establish each of those business ideas. His website is tomdavenport.com

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