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How To Help New Executives Succeed

Executives are on the move, perhaps now more than ever. A global study by Booz Allen reported CEOs were turning over at the rate of 15% annually. Aon Consulting reports that in its study that 50% of executives in transition fail, either quitting or getting fired.

The Institute of Executive Development (IED) and Alexcel Group have just completed a year-long study of executives in transition. According to respondents, more than 90% of executives hired from the outside said it took more than 90 days to become productive. Over 60% said it took six months. Reaching productivity is not simply an outsider phenomenon. More than 70% of executives promoted from the inside said it took them more than three months, with a quarter saying it took six months or longer.

“This is important information for leaders to understand,” says Patricia Wheeler, Managing Director of Alexcel Group, “because it raises the important issue of building and sustaining new stakeholder relationships.” The study by IED and Alexcel Group has recommendations to improve the successful outcomes of executives in transition.

Revisit the hiring process. Find ways to measure quantitative as well as qualitative skills. Past accomplishments are de rigueur for hiring but it pays to investigate how those results were gained. How well the individual works with others is essential. Assessments can play a role in such evaluation.

Set reasonable expectations. Do not set artificial deadlines such as “90 days”! Challenging jobs can take a period of time to master. Be clear at the outset that high productivity is not expected right out of the gate.

Support both external and internal hires. Organizations are accustomed to providing outside hires with resources and tools to get up to speed. New hires often require them, too. But don’t wait to be asked; provide them to both newcomers and veterans.

Invest in coaching and mentoring. An executive coach who works in transition management can provide get assistance in helping a new leader get more comfortable in his new role. And other senior leaders, including the recently retired, can help with the transition. They know the in’s and out’s of the job because they have done it. “Our results suggest that the few hours it takes to help senior executives assimilate in their new roles may prevent the loss of thousands of dollars and hundreds of work-hours,” says Wheeler.

Find mistakes early and take decisive action. Be vigilant to what is going on. If problems occur, jump on them sooner than you might in a typical situation. Interventions are essential. As the authors of the study say, “the cost of having an underperforming executive in a critical role for too long is just too high.”

Organizations must be honest with themselves when they hire a senior leader. The individual, as talented and competent as she may be, will need the support of others when taking the new job. As Wheeler notes, “New leaders also must challenge themselves to develop and flex their leadership style so that they effectively reach their new stakeholders.”

(Disclosure, I am a member of Alexcel Group. I did not contribute to the study.)


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Comments

This does seem crazy, I mean the high rate of failure among executives in transition. Are there any other factors involved in this high turn over? I mean in a factory there might be a high turn over so as to keep costs down! Here it seems really a waste of resources. As you argue, the whole process should be screened properly.

I think that by way of motivation, there should be specific rewards/incentives tailored to inducing executives in transition to continue - perhaps the failure rate is connected with the shock of having to learn so much quickly and the lack of recognition by those already employed - and the tensions between these groups. The incentive system can be staggered over the learning period.

- Posted by Stephen Pain
May 7, 2008 6:35 AM

I think the high "failure" rate is, in part, due to unrealistic expectations, not so much for the time it takes to be productive, but for what this person in-transition can accomplish. Often, these executives are expected to be the savior that will cure all ills of the organization. Often, this just isn't possible without deep structural and cultural change. And the person in-transition is expected to "fix" everything essentially on their own. Others will orient this person to the job, but they aren't willing to invest in the change that is needed.

Another factor is unclear expectations for the job. There is a title in use, but other than that, everyone sees the job differently and no one has conversations about these expectations and what metrics will be used to monitor and improve performance.

Given these factors, I'm not surprised with the high "failure" rate.

- Posted by Stephen J. Gill
May 8, 2008 9:23 AM


The failure rate is far too high and does suggest there are factors beyond pure competence and role fit. The point regarding coaching and mentoring is key. Assigning a new entrant with an established mentor is a proven way to accelerate the onboarding process. Most importantly , it gives the existing team an official role in helping newcomers succeed.

- Posted by Tony Hanway
June 27, 2008 4:18 AM

very useful for middle and large organization.

Most of leadership forget the logic and basic business

philosophy when he to be the top just think about his

people .This why make CEO fail.


Sataporn, Chevrolet Sale (Thailand)

Bangkok Thailand

- Posted by sataporn panmekiat (Thailand)
June 28, 2008 1:38 AM

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About this Author

John BaldoniJohn Baldoni is a leadership consultant, coach, and speaker. His work centers on how leaders can use their authority, communications and presence to build trust and drive results. He is the author of six books on leadership, including How Great Leaders Get Great Results. In 2007 John was named one of the world’s top 30 leadership gurus by Leadership Gurus International. For more on John and his work, visit www.johnbaldoni.com.