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Will Plastic Logic's Technology Trump Kindle's Business Model?

9:24 AM Tuesday September 23, 2008

Tags:Information & technology, Innovation, Strategy

As a loyal supporter of Amazon.com's Kindle e-reader, an email from a client titled "Throw that Kindle away!" was sure to catch my interest.

The email linked to a video demonstrating an electronic reader that a U.K. company called Plastic Logic plans to launch next year. The video is eye-catching. Plastic Logic's device--which is powered by the same E Ink technology behind readers offered by Amazon and Sony--is the size of a sheet of paper and has a stunning 13-inch screen.

As the company's name implies, the device is based on plastic technologies originally developed at Cambridge University. Plastic Logic is betting that lower capital costs and a simpler production process will provide it with a sustainable cost advantage over devices based on silicon.

A beautiful design and a sustainable cost advantage certainly sound troubling for Amazon. How worried should Amazon's CEO Jeff Bezos be?

Innosight's lenses suggest not too worried, unless Plastic Logic dramatically shifts its approach.

There are two problems with Plastic Logic's approach. First, the company appears to be targeting business users. Its demonstration showed how users can carry the device instead of bushels of documents.

What's wrong with that focus? After all, the business market is where the money is after all. And who likes being weighed down by thick stacks of paper?

But think about that target user. Hassled executives have defined patterns of behavior about how they interact with documents. They are used to flipping, scribbling, and shuffling through those documents. Sure, the weight of the paper can be cumbersome, but Plastic Logic faces an uphill climb if its device makes it harder rather than easier to review and comment on documents.

Even more importantly, Plastic Logic doesn't appear to be following a business model that can hold a candle to the elegant simplicity of the Kindle model. As an example of Kindle's simplicity, I recently passed the Kindle around a small group to which I was presenting. By the time the device got back to me, a friendly audience member had subscribed to The New York Times (Amazon let me easily cancel the subscription).

While Plastic Logic still has plenty of time to sharpen its market focus and develop a compelling business model, I'm not ready to throw away my Kindle yet. I continue to believe that Amazon remains in a great position to continue to build a booming growth business.

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Comments

I am sure Kindle is just a distribution medium for Amazon. If someone else wants to get into the low profit margin hardware business, Amazon wouldn't mind.

Amazon's technology is really in digitizing a book into the Kindle format. (There, they have some improvement work to do.) It is that technology plus its access to published materials that makes Kindle and product. Against those are much harder for a startup to compete.

- Posted by IanC 
September 30, 2008 9:49 PM

Yes, I would agree, Amazon is a distributer of digital content, and they might choose to add Plastic Logic's device to their offerings along with Kindle.

But these devices have fallen short on another aspect, i.e. access for print impaired persons.

With very small modification, the digital books can be made available to the print impaired population (Blind and dyslexic).

These devices have shown hope to such users, but the hope has not yet translated in the reality.

- Posted by Dinesh 
October 1, 2008 1:57 AM

Scott - great article. I am finishing an assignment in Romania with a SME in the printing business. They are very interested in the e-book market and other emerging disruptive technologies. We also investigated and researched Digital Warehousing for Publishers, Online Video Publishing Platforms, Social Media Marketing Platforms and others.

Enthusiasm among E-book supporters continues unabated, even if the sales numbers still represent less than 1% of the trade publishing business.

- Posted by Dave  
October 29, 2008 5:20 AM

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Scott Anthony

Scott D. Anthony is the president of Innosight, an innovation consulting and investing company with offices in Massachusetts, Singapore, and India. He has consulted to Fortune 500 and start-up companies in a wide range of industries. During 2005–2006 he spearheaded a yearlong project to help the newspaper industry grapple with industry transformation (Newspaper Next).

Anthony is the lead author on The Innovator’s Guide to Growth: Putting Disruptive Innovation to Work (Harvard Business School Press, 2008). He previously coauthored (with Harvard professor Clayton Christensen) Seeing What’s Next: Using the Theories of Innovation to Predict Industry Change (Harvard Business School Press, 2004).

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