You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and what you can do to make your experience on this site better.


Home | Sign In | Contact Us | Careers | Site Map | Help


Advertisement

Innovation Advice from Procter & Gamble CEO A.G. Lafley

Watch a video interview with A.G. Lafley at the bottom of this post.

This morning I did the "Q" part of a 75-minute Q&A session with P&G CEO A.G. Lafley. The discussion was wide ranging, covering everything from the need to re-think marketing and advertising to the benefits of a liberal arts education. At the end of the session, I told the audience that my six takeaways were:

1. In an age of disruption, growth is getting increasingly difficult.

2. Companies need to take the long view. Lafley said he finds it hard to watch CNBC for more than 7 minutes because the focus is so short term.

3. The customer needs to be the center of the innovation equation. When Lafley took over as CEO in 2000, he said he saw too many managers on their cellphones, or buried in spreadsheets, in essence "showing customers their behind."

4. Experimentation is key. Lafley talked about the value of giving customers even crude prototypes to test an idea. He also described how different parts of his organization approach innovation differently, and that's a good thing.

5. Complex organizations need to simplify to successfully innovate. Lafley said he seeks Sesame Street simplicity.

6. The CEO has to be the "Chief External Officer" to manage external pressure and the "Chief Innovation Officer" to push the innovation agenda forward.

I'd add a seventh here, which is the important role of building an innovation portfolio. Lafley said he expects his business units to have somewhere between 10 to 30 percent of their innovation portfolio focused on disruptive innovation.

At a reader's request, I asked Lafley about his educational experiences. He did say he had to forget quite a number of things he learned in school. At the same time, he said his "extreme" liberal arts education (he spent some time in Paris, and at one point was pursuing a Ph.D. in medieval and renaissance European history) has left him open minded and interested in collaboration.

All in all, I thought it was an interesting window into the mind of a CEO who spends a lot of time thinking about innovation.

Related Content: Harvard Business Digital's director of content Paul Michelman interviews Lafley:


* * *
Sign up for the Harvard Business Publishing Weekly Hotlist, a new weekly email roundup featuring the top highlights from HarvardBusiness.org.

Comments

Thanks for the great post. I wish I could have been a fly on the wall in that interview. Each of those "take aways" is a book in the making.

- Posted by Rob Jacobs
May 22, 2008 11:00 PM

Rob, I agree. What a great post Scott! The material in the summary and interview provides insightful guidelines for experienced, and want-to-be, innovators on how to build strong strategies and programs for innovation. While the concepts are basic, the complexity of our world sometimes causes us to loose focus on what's most important.

It is interesting that technology does not seem to be a key component or participant in these discussions. While culture, not technology, is the central enabler for innovation, technology investment and alignment can improve ROI. I'd like to see questions and responses about creative use of technology and tech staff to support the strategy and innovation goals.

- Posted by Kathy Mast
May 31, 2008 12:04 PM


I strongly agree with the "experimentation idea". As we know that Henry Ford says: "If I'd asked people what they wanted, they would have asked for a better horse". Like IKEA; nobody wants to assemble his furniture.

- Posted by Meryem TOP
June 2, 2008 1:37 AM

Sounds like Innovation at P&G is embedded in each work unit. I wonder how he protects it from competing budgets that are focused on NOW-product development and delivery.

Susan Bales

- Posted by susan bales
June 2, 2008 11:58 AM

Trackbacks

TrackBack URL for this entry:
http://discussionleader.hbsp.com/cgi-bin/mt/mt-tb.cgi/1225

No trackbacks have been made to this entry.

Return to Scott Anthony

Join The Discussion

* Required Fields




Verification (needed to reduce spam):

Return to Scott Anthony


Posting Guidelines

We hope the conversations that take place on HarvardBusiness.org will be energetic, constructive, free-wheeling, and provocative. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance.

We ask that you adhere to the following guidelines.

  1. No selling of products or services. Let's keep this an ad-free zone.
  2. No ad hominem attacks. These are conversations in which we debate ideas. Criticize ideas, not the people behind them.
  3. No multimedia. If you want us to know about outside sources, please point to them, Don't paste them in.
We look forward to including your voices on the site - and learning from you in the process.

The editors


Stay Connected

RSS Feeds
Email Newsletters
Twitter: @HarvardBiz
YouTube
Podcasts on iTunes
Harvard Business Mobile

About this Author

Scott AnthonyScott D. Anthony is the president of Innosight, an innovation consulting and investing company with offices in Massachusetts, Singapore, and India. He has consulted to Fortune 500 and start-up companies in a wide range of industries. During 2005–2006 he spearheaded a yearlong project to help the newspaper industry grapple with industry transformation (Newspaper Next).

Anthony is the lead author on The Innovator’s Guide to Growth: Putting Disruptive Innovation to Work (Harvard Business School Press, 2008). He previously coauthored (with Harvard professor Clayton Christensen) Seeing What’s Next: Using the Theories of Innovation to Predict Industry Change (Harvard Business School Press, 2004).