You are seeing this message because your web browser does not support basic web standards. Find out more about why this message is appearing and what you can do to make your experience on this site better.


Home | Sign In | Contact Us | Careers | Site Map | Help


Advertisement

Why NBC's Quarterlife Failed to Disrupt

If you blinked, you missed NBC Universal’s hotly hyped new show “Quarterlife.” After airing a single episode on NBC, the media titan decided to move the program to its Bravo cable network. NBC—and the creators of “Quarterlife”—fell into a classic trap of trying to “cram” disruption into an existing model.

No one has yet figured out how to create a sustainable video success on the Web. It is clear, though, that viewing habits are different on the Web. Users, especially those lacking high-speed Internet connections, will tolerate lower production quality. Comedy works well. Anything longer than six or seven minutes seems to sputter.

Quarterlife's creators Marshall Herskovitz and Edward Zwick sought to bring television production qualities to the Internet. The two certainly have an impressive resume. They created landmark television series “thirtysomething” and “My So-Called Life.”

The duo followed the television playbook: hire a set of attractive actors and actresses (including one with online credibility: Bitsie Tulloch of lonelygirl15 fame), use polished scripts, and create professional-grade content. They did embrace at least some of the more distinct aspects of Internet videos, with short episodes and a heavy dose of interactive content.

The show did reasonably well on MySpace, with some episodes drawing several hundred thousand viewers.

By and large, though, the show’s creators fell into a classic trap. Instead of embracing the disruptive nature of the Web, they sought to force-fit old models onto a new delivery mechanism.

This isn’t unusual. Established companies have strong tendencies to conform new business opportunities to current operations and models. The challenge comes when the conformity causes the company to change the new business in ways that destroy its uniqueness.

The disruptive literature calls this cramming. Cramming made it hard for newspapers to respond to the Internet, Eastman Kodak to respond to digital imaging, and vacuum tube giants to commercialize transistor technology.

So Quarterlife was television crammed onto the Web. Then, NBC compounded the Quarterlife cram. It acquired the rights to air the series and immediately plunked it onto its prime-time schedule. It marketed the series aggressively. It combined together multiple episodes to fit into a pre-determined programming block.

What was NBC’s reward for cramming television-on-the-Web back onto television? The network’s lowest ranked show in a 10 p.m. timeslot in 17 years. This is not a surprise. Cramming is expensive, and rarely works.

While some pundits say popular Web programming “only” draws a fraction of the viewers of popular television programming, that’s the wrong way to frame the challenge. In a world of abundance, the marginal cost of adding additional content is low. Production costs shrink, and a company that creates the right business model can learn to love small audiences.

A winning video model will emerge on the Internet. It is likely to come from innovators from outside the industry who approach the problem from a fresh perspective. Companies that break free will marry new content models that are attuned to the unique nature of the medium with a new business model that supports the content. Those that try to force-fit old models onto new mediums will struggle.

* * *
Sign up for the Harvard Business Publishing Weekly Hotlist, a new weekly email roundup featuring the top highlights from HarvardBusiness.org.

Comments

great analysis. thanks for writing on the topic. eventually, more will see the world this way...and a new normal will emerge. at least nbc tried; hopefully they and/or others will learn... likely through iterations of trial and error.

- Posted by Chip
March 5, 2008 4:15 PM

NBC (and the writers) blew it - plain and simple. First off, it was not genuine - the writers obviously weren't a part of of the community they were creating a story around and it showed.

Secondly, online/new media is extremely targeted to a small audience niche and for the most part doesn't have huge production budgets. This allows the model to be effective with smaller markets rather than mainstream media which needs millions of eyeballs to fund million dollar per episode production budgets which are funded by advertising sponsors who want to see some kind of return.

Its pretty sad. First the recording industry missed the boat and now we have TV and movie studios doing the same exact thing. You'd think they'd learn for their media "cousins" mistakes...

No pitty here - NBC got what they deserved.

- Posted by Sergio
March 11, 2008 12:46 PM

Trackbacks

TrackBack URL for this entry:
http://discussionleader.hbsp.com/cgi-bin/mt/mt-tb.cgi/929

No trackbacks have been made to this entry.

Return to Scott Anthony

Join The Discussion

* Required Fields




Verification (needed to reduce spam):

Return to Scott Anthony


Posting Guidelines

We hope the conversations that take place on HarvardBusiness.org will be energetic, constructive, free-wheeling, and provocative. To make sure we all stay on-topic, all posts will be reviewed by our editors and may be edited for clarity, length, and relevance.

We ask that you adhere to the following guidelines.

  1. No selling of products or services. Let's keep this an ad-free zone.
  2. No ad hominem attacks. These are conversations in which we debate ideas. Criticize ideas, not the people behind them.
  3. No multimedia. If you want us to know about outside sources, please point to them, Don't paste them in.
We look forward to including your voices on the site - and learning from you in the process.

The editors


Stay Connected

RSS Feeds
Email Newsletters
Twitter: @HarvardBiz
YouTube
Podcasts on iTunes
Harvard Business Mobile

About this Author

Scott AnthonyScott D. Anthony is the president of Innosight, an innovation consulting and investing company with offices in Massachusetts, Singapore, and India. He has consulted to Fortune 500 and start-up companies in a wide range of industries. During 2005–2006 he spearheaded a yearlong project to help the newspaper industry grapple with industry transformation (Newspaper Next).

Anthony is the lead author on The Innovator’s Guide to Growth: Putting Disruptive Innovation to Work (Harvard Business School Press, 2008). He previously coauthored (with Harvard professor Clayton Christensen) Seeing What’s Next: Using the Theories of Innovation to Predict Industry Change (Harvard Business School Press, 2004).